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Scratchy sound when the pre-emp knob is turned

Scratchy sound when the pre-emp knob is turned

Submitted by Roger Li on Sun, 2012-01-15 04:42

I have been using the DAC1 Pre for almost 3 years now, but recently whenever I turned the volume control knob, there is a scratchy sound coming out of my speakers. Initially it came out of the right speaker, but now it is coming out of both! This happens when the knob is turned, otherwise the Pre works fine.

What could be the problem and any fix? Thank you.

Roger

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Scratchy sound

Submitted by Rory Rall on Tue, 2012-01-17 11:08.

Hello Roger,

It sounds as though the pot needs to be replaced. Please contact our office for a return authorization. 800-262-4675 or service@benchmarkmedia.com.

Best regards,

Rory Rall, Sales Mgr.