Return Policy

Return Policy for 30-Day Free Trial:

This policy applies to DAC1, DAC1 USB, DAC1 PRE, DAC1 HDR, ADC1 USB, MPA1, PRE420, ADC16, and cables. This policy only applies to products purchased directly from Benchmark. USA customers only.

This policy excludes remanufactured, refurbished, and used products. This policy also excludes packages that include headphones and/or speakers.

Products must be returned within the 30-day trial period, and must be in like-new condition. Benchmark reserves the right to apply a reasonable restocking fee for any product not returned in like-new condition. No refund will be issued if the product has been damaged, altered, or abused. No returns after 30 days.

An RMA (return merchandise authorization) number, issued by our Customer Service Department, is required for all returns.

Products must be shipped to Benchmark Media Systems, prepaid and preferably in their original shipping carton. The RMA number needs to be clearly visible on the exterior of the packaging.

Note: If you did not purchase your product from Benchmark, please contact the Authorized Benchmark Dealer you purchased it from to arrange your return. Please be aware that dealer return policies may differ from ours.

Return Policy for Remanufactured or Refurbished Products:

No returns on refurbished products. Defective products may be exchanged within 7 days from the date of delivery.

An RMA (return merchandise authorization) number, issued by our Customer Service Department, is required for all exchanges.

Defective products must be shipped to Benchmark Media Systems, prepaid and preferably in their original shipping carton. The RMA number needs to be clearly visible on the exterior of the packaging.

Return Policy for Speaker and Headphone Packages:

Speaker and headphone packages are bundled together at a special price and are not returnable. Defective products may be exchanged within 7 days from the date of delivery. After 7 days, refer to the manufacturer's warranty for the defective component. All defective speakers and headphones must be returned with their original packaging, manuals, and accessories.

An RMA (return merchandise authorization) number, issued by our Customer Service Department, is required for all exchanges.

Defective products must be shipped to Benchmark Media Systems. The RMA number needs to be clearly visible on the exterior of the packaging.